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Human Resource Approach & Strategy 

As Pan Malaysian Pools Sdn Bhd (PMP) continues to evolve and expand, Human Resource focuses on developing a workforce of highly talented individuals to achieve Company’s business objectives in today’s challenging and competitive market. We are committed to make PMP a great place to work by creating an engaging environment that rewards success and encourages employees to take control of their personal development.

As we continue to grow our business, we seek exceptional people who enjoy challenges and who can contribute to the growth of the Company. To help us develop our business we are seeking highly talented people who are ambitious, in search of a meaningful and rewarding career as well as like working in high performing teams.

Besides creating a conducive work environment where everyone has the best chance to realise their fullest potential, we also believe in rewarding our deserving people. Our total remuneration and benefits packages are highly competitive to look after the needs and welfare of our employees, while our variable pay including bonuses and gratuity scheme are designed to truly drive performance.

Whether you are in gaming, client service, operations or business support role, the work can be both intense and challenging. In tandem with the Company’s growth, we have established our in-house learning and development plans to equip our employees with the relevant skill sets as they progress in their careers through various in-house training programmes, external seminars and conferences.

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Job Opportunities

Job Disciplines

Interested candidates are invited to submit a detailed resume, copies of relevant academic certificates, salaries (current and expected), contact telephone numbers and a recent passport-sized photograph to:

Human Resources & Administration Department
Pan Malaysian Pools Sdn Bhd (171698-P)
16th Floor, Wisma Genting
Jalan Sultan Ismail
50250 Kuala Lumpur

Tel : +60 3 2182 2188

Fax : +60 3 2182 2199

Or

Email: career@damacai.com.my

                   

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Job Opportunities

Embark on a rewarding career at Pan Malaysian Pools Sdn. Bhd. Tap into our experience and resources, and be a part of our exciting and dynamic team. If you think your talents and skills fit into our organisation’s goals and vision, we invite you to join us!

Senior Executive – Application Services 3

Kuala Lumpur

Responsibilities:

  • Support users for review of functional specifications to meet business requirements.
  • Perform gaps analysis between functional/technical specifications and business requirements.
  • Provide analytical and technical expertise in the implementation of software application.
  • Participate in User Acceptance Test (UAT) planning, ensure readiness of UAT environment and support UAT for any Test Incident Report (TIR) raised by users.
  • Review QA report and production deployment checklist.
  • Provide technical support on root cause analysis and resolution for production problems on software application.

Requirements:

  • Bachelor's Degree/Professional Degree in Computer Studies or equivalent.
  • Minimum 3 years of working experience in application development and support, 2 years in test management/QA, preferably in Linux Red Hat environment.
  • Strong analytical, programming and problem solving skills.
  • Ability to learn and understand business processes and functional specifications.
  • An innovative team player who is aggressive and dynamic, self-motivated, pro-active, mature and result-oriented.
  • Have a high sense of personal responsibility and ownership, hard-working and able to work under minimum supervision.
  • Good verbal and written communication skills.

APPLY NOW

Senior Executive – Sales 

Based in Perak

Responsibilities:

  • Support the NFO sales outlets by formulating and implementing promotional activities to achieve sales targets.
  • Provide updates on marketing and sales performance, business environment, industry trends and keep abreast of competitors' business development.
  • Analyse and provide timely feedback on sales initiatives program with the aim to achieve better sales result.
  • Provide sales support to Sales Operators and Agents to achieve set targets.
  • To conduct training for Agents and Sales Operators to improve customer service.
  • Perform trade area study on potential site for business growth and improve sales on low performing Agents.
  • Assist in implementing community projects for the Company and Agents.

Requirements:

  • Degree in Marketing, Business Administration, Mass Communication, Commerce or its equivalent.
  • Minimum 6 years' of working experience in sales and marketing.
  • Must be conversant in English, Bahasa Malaysia and local Chinese dialects.
  • Pleasant personality with good communication, analytical and interpersonal skills.
  • Must be willing to travel and possess own car.

APPLY NOW

Senior Executive - Marketing 

Kuala Lumpur

Responsibilities:

  • Plan and implement recruitment programs and road shows to sign up new account holders.
  • Plan and implement marketing and promotional activities.
  • Develop marketing collaterals.
  • Manage online and offline advertising.
  • Conduct feasibility study to identify target markets.
  • Manage customer loyalty and activation programs.

Requirements:

  • Degree in Marketing, Business Administration or other related discipline.
  • Minimum 5 years’ relevant working experience in marketing, sales and/or  promotion.
  • Possess good interpersonal, communication and organisational skills.
  • Must be proficient in both written and spoken English and Bahasa Malaysia.
  • Able to converse in Mandarin and any other Chinese dialects.
  • Possess creative flair for advertising and promotional materials.
  • Proficient in Ms Office applications.
  • Able to work independently and be a good team player.

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Executive – Procurement 2

Kuala Lumpur

Responsibilities:

  • Coordinates and works with all departments in procurement activities while ensuring compliance to Procurement Policies and Procedures.
  • Provides information, guidance and assistance to all end users in all aspects of procurement activities from sourcing to pre-qualification, selection of suppliers and tendering.
  • Reviews appropriate purchasing documents to ensure user specifications are clear, accurate and comprehensive as well as ensure procurement process is carried out consistently.
  • Maintains a comprehensive and up-to-date database of suppliers’ information including registration and evaluation so as to ensure readily available suppliers for present and future operational needs.
  • Monitors suppliers’ performance through regular surveys and feedback from end users and coordinates the inspection and evaluation of existing and new suppliers as per requirements.
  • Uses the SAP modules to process, administer and maintain procurement related tasks.
  • Handles complaints for goods/services received that are not in accordance to specifications and negotiate with suppliers/contractors for replacement/compensation.
  • Ensures timely and proper administration, filing and organisation of the whole range of procurement related documents and correspondences such as purchase requisitions, local and central purchase orders, contracts, quotations, tender documents, bids, specifications, letters, memos, SSM forms, etc.

Requirements:

  • Bachelor's Degree holder in any discipline.
  • Minimum 1 year of related working experience. Fresh graduate can be considered.
  • Excellent communication skills and proficient in oral and written English. Mandarin is an added advantage.
  • Good sense of responsibility, detail orientation, timeliness and good team collaboration.
  • Obtained good credits in English and Mathematics in SPM.
  • Flexible, resourceful and able to multi-task.
  • Proficient in MS Office application.

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APPLY NOW

Executive-IT Operations 7

Executive-IT Operations 7

Kuala Lumpur

Responsibilities:

  • Responsible for the supervision of day-to-day operations of the gaming systems and facilities systems in Data Centers.
  • Monitor the daily operations and performance of IT Support team at the Data Centers.
  • Plan, manage and execute disaster recovery exercises and prepare status reports.
  • Ensure accurate recording of daily work activities.
  • Perform daily incident management and reporting.
  • Provide daily operations support, monitor and process operations requests from users.
  • Assist in implementation of special works or projects, as and when required. 
  • Ensure proper documentation of daily operation activities and issues.

Requirements:

  • Bachelor's Degree in Information Technology or its equivalent.
  • Minimum 2 years’ working experience in supervisory role in related field.
  • Good verbal and written communication skills in English.
  • Must be able to work on shift, weekend, public holidays and odd hours when required.
  • Well organised, responsible and able to work independently with minimum supervision.
  • Possess own transport and must be able to travel when required.

Business Support - dmcGO

Kuala Lumpur

Responsibilities:

  • Provide administrative support for customer account management including:
    • Processing of new customer registration
    • Processing of customer account transactions
    • Updating of customer information
  • Prepare daily and other periodic reconciliation reports;
  • Prepare documentation of daily operation activities and issues and;
  • Perform other functions on ad-hoc basis as and when required.

Requirements:

  • Minimum SPM/Certificate/Diploma in Business Management or equivalent.
  • Minimum 1 year working experience in administration or customer service.
  • Must be conversant in English and Bahasa Malaysia. Able to converse in Mandarin or Cantonese is an added advantage.
  • Possess computer knowledge in Microsoft Office.

APPLY NOW

Sales Operator

(Full-Time or Part-Time)

Based in Company Sales Outlet (Kuala Lumpur, Selangor, Johor and Penang)

Responsibilities:

  • Responsible to carry out day-to-day operations duties:
  • Operate sales terminal; and 
  • Perform prize payout to the winners.
  • Provide good customer service.

Requirements:

  • Age between 21 – 50.
  • Minimum PMR qualification.
  • Able to work on weekends and public holidays.
  • On the job training is provided.

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Security Support cum Driver (Pengawal Keselamatan)

Kuala Lumpur

Tanggungjawab:

  • Mengawal keselamatan kakitangan dan premis syarikat.
  • Membuat rondaan, menguruskan kes-kes kecemasan dan melaporkan kepada penyelia.
  • Sedia membantu pelawat-pelawat dan kakitangan syarikat.
  • Sentiasa berwaspada semasa bertugas terutamanya memerhati keselamatan di sekitar kawasan premis syarikat.
  • Memandu van syarikat.
  • Melaksanakan tugasan lain seperti yang diarahkan dari masa ke masa.

Kelayakan:

  • Umur 25-40 tahun.
  • Berkelulusan minima SPM.
  • Minima 3 tahun pengalaman bekerja dalam bidang yang sama.
  • Wajib memiliki Lesen Memandu dan GDL (Lesen Memandu Van).
  • Boleh bekerja syif.
  • Boleh bekerja outstation.
  • Komited, disiplin dan boleh bekerja dalam pasukan.

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Business Support - Johor Office

(Based in Johor)

Responsibilities:

Provide administrative support to ensure smooth running of the business operations which include the following:
  • Prepare Sales Performance Report on a weekly/monthly basis and compute the Sales Budget. 

  • Coordinate all the documentation pertaining to Agency Management matters.
  • Assist in corporate community donations and office administrative duties.
 
Requirements:
  • Minimum SPM/Certificate/Diploma in Business Administration or equivalent.
  • Minimum 2 years' of relevant working experience.
  • Well verse with Microsoft Word, Excel and Powerpoint.
  • Good communication and interpersonal skills.
  • Well organised, meticulous, resourceful and able to work independently with minimum supervision.

APPLY NOW

Customer Consultant

Kuala Lumpur

Responsibilities:

  • To support inbound and outbound calls at the Call Centre which include the following:
  • attend to inbound betting calls and place bets accurately;
  • perform outbound calls to customers to promote Company’s products and services;
  • provide customer support on enquiries regarding products and services.
  • To provide excellent customer service in terms of educating and guiding customers on the usage of mobile application.
  • To perform Call Centre administrative works.

 
Requirements:

  • Fresh graduates of any disciplines.
  • No experience required. Training will be provided.
  • Must be able to converse in English and at least one Chinese dialect (Mandarin or Cantonese).
  • Customer oriented with good listening, communication and interpersonal skills.
  • Proficient on Ms Office applications; i.e. Word and Excel.
  • Must be able to work on weekends and public holidays.

APPLY NOW

Part-Time Call Centre Operator

Kuala Lumpur

Responsibilities:

  • Provide good customer service.
  • To handle inbound and outbound calls in a call centre environment.


Requirements:

  • Minimum SPM qualification.
  • Cheerful, pleasant and possess good listening skills.
  • Working experience is not required. Those with working experience in a call centre environment will have an added advantage.
  • Conversant in English, Mandarin or Cantonese.
  • Possess basic computer knowledge.
  • Able to work on weekends.

APPLY NOW

Job Disciplines

We offer a wide range of career opportunities for the talented, enthusiastic and forward thinking individuals in different functional areas.

To give you an overview of the various type of work available at Pan Malaysian Pools Sdn Bhd, a sampling of the job disciplines are listed below.

Oversees and manages the core gaming business operation which will involve primarily:

  • The management of agency retail outlet which include optimum sales productivity, outlet customer services, compliance with regulatory and operations.
  • Planning and implementation of sales and marketing strategy and product development to achieve NFO growth objectives.
  • Responsible for new product development and game variation as well as to manage the business risk to the Company, customers and interest of stakeholders.

Key Activities:

  • Manage the outlet agency relationship in ensuring agent compliance with Company’s initiatives, procedures and policies e.g. retail sales, settlement process, prize payout services and outlet compliance;
  • Plan & implement sales and marketing plan to ensure effective control to achieve sales and marketing objective consistent with Company’s branding and image;
  • Manage and monitor the gaming systems standard operating procedures to ensure that all draws are conducted to the highest standards of integrity and security; and
  • Identify, assess and advise on any potential risks to the Numbers Forecast Business.

Oversees all legal and secretarial related matters of the Company.

 

Key Activities:

  • To provide legal and secretarial support services to the business and operation functions of the Company;
  • To advise, review and draft legal and secretarial related documentations; and
  • To manage and represent the Company in these areas.

Oversees the development, deployment, operations and maintain a vast and complex network of terminals, desktop workstations, digital office equipment and networking equipment, operating systems and servers.

The key systems include the core gaming system and the gaming network, financial business systems, data warehouses, e-mail, web sites and portals.

 IT department comprises of the following teams :

  1. IT Operations
  2. Application Services (Gaming & Non-Gaming)
  3. Infrastructure Services
  4. Network Services

Key Activities:

  • Strategise and plan for  future technology directions and manage the IT architecture;
  • Manage the company’s hardware, software and communications;
  • Provide advisory and guidance  from technology selection to deployment, troubleshooting as well as disposal;
  • Maintain information security, uptime and availability ; and
  • Effective project planning and management of all technology related projects, ensuring that it deliver business value.

Oversees the whole spectrum of Human Resources, Administration and Procurement functions.

 

Key Activities:

  • Compensation and benefits administration, workforce planning, employee and industrial relations;
  • Training,  performance management systems, management development and succession strategies;
  • Provide a diverse range of administrative services such as upkeep and maintenance of office floors and equipment , record management services  as well as maintain the Company’s fleet of vehicles; and
  • Ensure compliance with the Company’s established purchasing and contracting policies and procedures.

Responsible for the internal auditing of the Company’s operations with the objective to provide independent, objective assurance and consulting activity to improve operations and to assist  in  accomplishing the Company’s objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

 

Key Activities:

  • Review the process on safeguarding of assets and verification of existence of assets;
  • Ensure compliance with policies and procedures and statutory requirements;
  • Ensure adequacy, integrity, security, reliability of Information Systems; and
  • Ensure Corporate Governance practices.

Establish Standard Operating Procedures and control of core business activities of the Company.

 

Key Activities:  

  • Develop and formulate limits of authority framework, policies and procedural guidelines for business requirements; and
  • Review and update of  limits of authority manual, policies and procedural guidelines.

 

Undertakes the financial and management reporting functions of the Company and its related corporations.

 

Key Activities:

  • Maintain complete and accurate accounting records that complies with Malaysian Financial Reporting Standards, Companies Act and Income Tax Act;
  • Provide operational support to the various business units in the area of Accounts Receivables, Accounts Payables and Fixed Assets; and
  • Produce financial information and reports as per statutory and management requirements.

Responsible for managing effective marketing strategies, corporate communications and public relations functions and support.

 

Key Activities:

  • Build and enhance the Company's reputation through effective branding strategies and corporate communications;
  • Develop and manage marketing objectives, strategies and its performance; and
  • Manage and implement Corporate Social Responsibility programmes in the areas of education and social welfare including corporate donation, sponsorship and charity programmes.

Manage the cash portfolio and liquidity position of the Company by identifying surplus funds for investment and ensuring funds availability to meet payment obligations.

 

Key Activities:

  • To deal with money markets and foreign exchange; and
  • To optimize working capital and cash flow.

Operates and manages the telephone betting channel for Da Ma Cai which comprises of the dmcGO mobile betting app and call centre betting.

Key Activities:

  • Grow the telephone betting business by recruiting customers to increase the dmcGO account base;
  • Plan and execute business strategies and marketing plans to increase the telephone betting sales;
  • Operate and manage the dmcGO call centre which provides both betting and customer service facilities;
  • Provide customer service and support via the dmcGO Call Centre, website and online customer portal;
  • Manages both online and physical topping up channels as well as withdrawal channels for dmcGO customers; and
  • Continuously develop new features and services for the dmcGO iOS and Android apps to enhance customers’ mobile betting experience.
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